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Q: My custom error page is not working on my web site. Why?


  • Users do not see a custom error page display although one has been created.
  • The problem may be occurring because the site is certificate protected and the custom 404.html and 403.html pages, which have been created, are stored within the certificate protected directory or a subdirectory below it.


  • Instructions for setting up custom error messages for web sites can be found here.
  • The custom 404.html and 403.html error pages need to be stored in a directory above the certificate-protected directory and the file will need to point to this directory to find them in order for it to work.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

March 07, 2015

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