I receive this message when trying to reset my Touchstone Collaboration account password:
What do I need to do?
If someone has not created a Collaboration Account and tries to reset the password, they will receive the above error message.
Please have them create a Collaboration Account.
If that doesn't work, contact the IS&T Service Desk.
If this does not resolve the issue, please gather the information listed on the [Stellar Recon page], mark the ticket new and move it to the Helpdesk:HDEdSys queue.