Touchstone CAMS Password Reset error "Could not find the user account"

Question

I receive this message when trying to reset my Touchstone Collaboration account password:

Could not find the user account: [e-mail address] 

What do I need to do?

Answer

If someone has not created a Collaboration Account and tries to reset the password, they will receive the above error message.

Please have them create a Collaboration Account.

If that doesn't work, contact the IS&T Service Desk.

For Service Desk Consultants:

If this does not resolve the issue, please gather the information listed on the [Stellar Recon page], mark the ticket new and move it to the Helpdesk:HDEdSys queue.