Access Keys:
Skip to content (Access Key - 0)

Touchstone CAMS Password Reset error "Could not find the user account"


I receive this message when trying to reset my Touchstone Collaboration account password:

Could not find the user account: [e-mail address] 

What do I need to do?


If someone has not created a Collaboration Account and tries to reset the password, they will receive the above error message.

Please have them create a Collaboration Account.

If that doesn't work, contact the IS&T Service Desk.

For Service Desk Consultants:

If this does not resolve the issue, please gather the information listed on the [Stellar Recon page], mark the ticket new and move it to the Helpdesk:HDEdSys queue.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

January 29, 2017

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
c-stellar c-stellar Delete
could could Delete
not not Delete
find find Delete
user user Delete
account account Delete
no no Delete
password password Delete
reset reset Delete
touchstone touchstone Delete
collab collab Delete
collaboration collaboration Delete
cams cams Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
This product/service is:
Easy to use
Difficult to use

This article is:
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki