Why don't I see the Phone Tab in my Zoom App anymore?

The information below is intended for the Zoom Phone Service. If you're not sure what phone system you're using, see How do I tell if my number is on Zoom Phone Service or Broadsoft for phone service? If you are not using the Zoom Phone Service, see the Telephony Landing Page.

Context

If you have more than one number, you may be logged into a Service Line instead of your Zoom User account – that is the one with Softphone access. You can tell which account you're on by clicking on the icon in the top-right. For your User Account, it will show your Zoom icon, Name, and Kerberos ID. For a Service Line, it will show the phone number of the Service Line followed by @mit.edu.

Solution

Switching Between Phone Numbers is as simple as logging out and going through the authentication process again. You logout by clicking on your icon in the top-right and selecting Sign Out. Be sure you've selected your User Account you use for softphone access when you login again.

See Also

• [Zoom Phone Service Pilot]
• Zoom Phone Service FAQ
• Using Zoom Phone Service - Multiple Lines

Still Have Questions or Need Help

Contact the IS&T Service Desk