Select any vulnerabilities that say "Host(s) not detected"
Click "Dispute finding"
In the subject, enter: "These IPs are hidden by design"
In the text box, enter: "These IPs are hidden by design. Trustwave's scanners are allow listed in our environment, and we have no active protection systems blocking them. MIT confirms that properly configured internal network firewalls/routers and/or strong Access Control Lists (ACLs) block traffic from all source addresses to the undetected target(s), as mandated by our organizational security policy."
Usually the disputes are approved quickly. Sometimes Trustwave will ask for more information and repeating the statement above satisfies them.
If you have any trouble, please contact email@example.com
If you need help with your Trustwave Trustkeeper portal account, please contact VPF's Merchant Services at firstname.lastname@example.org
Documentation and information provided by IS&T staff members →