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Q: How to reset voice mail pin password?


First, make sure you have your MIT personal web certificate in the browser you're using. Get or test certificates if needed. Then:

  1. Go to
  2. Locate the appropriate number from the Account list and click on the text (Administer) (clicking on the number itself will take you to the wrong page). The correct page has a green background. Wait for the resulting page to load completely. There may be a delay
  3. Scroll down to the setting for Unity PIN:.
  4. Please note that the Voicemail PIN may contain only numbers and must be at least four digits.
    Choose a secure PIN
    Do not use a PIN that is easily guessable - eg. "0000", "1234", or the last several digits of the account (phone number).
  5. Click Update Settings. After a delay (for the updates to take place), you'll see a message Update successful and you can close the page.
  • If you enter your voicemail PIN unsuccessfully more than three times, you will become locked out of your mailbox.

Need help?

Contact the IS&T Service Desk at or 617-253-1101

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

May 13, 2017

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