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Q: How do you transfer a machine (backups) from one CrashPlan user to a new CrashPlan user?

Context

I have a user that left MIT who was backing up using CrashPlan. A new user is now using that machine, and we need their files to get backed up on CrashPlan. How do I do this?

Answer

  1. Do a COMPLETE UNINSTALL of CrashPlan. Follow Code42's instructions on a COMPLETE uninstall
  2. Reinstall using the MIT packaged version from the software download grid.
  3. Once it's reinstalled, the new user would sign into CrashPlan under their kerberos username.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

June 19, 2018

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