I have a user that left MIT who was backing up using CrashPlan. A new user is now using that machine, and we need their files to get backed up on CrashPlan. How do I do this?
You need to do a COMPLETE UNINSTALL of CrashPlan, then reinstall. Once it's reinstalled, the new user would sign into CrashPlan under their kerberos username. Follow Code42's instructions on a COMPLETE unistall here: http://support.code42.com/CrashPlan/Latest/Troubleshooting/Uninstalling_And_Reinstalling_CrashPlan
Be sure to follow instructions for a COMPLETE UNINSTALL on the page.