This application is intended to make data gathering easier while working with IS&T to troubleshoot wired or wireless network problems. The script will run a few commands for Windows Vista, Windows 7, Windows 8 or Mac OS X and put a diagnostic file on your desktop. You can then attach the diagnostic file in a reply email to the MIT Computing Help Desk or Residential Computing Consultants. Please see below for directions on downloading and running the script.
|Due to Gatekeeper, this file will not run immediately after downloaded on Mac OS X 10.8 (Mountain Lion) and up. You can still use this script on these OS X versions by disabling Gatekeeper.|
- Download the following file to your computer running Mac OS X: IST Network Information for Mac OS X.zip
- Double click on IST Network Information for Mac OS X.zip to extract the folder.
- Double click on IST Network Information for Mac OS X script.
- The application will put a file on your Desktop called IST-Network-Troubleshooting-Info_<datestamp>.txt
- Send a copy of this file to IS&T
- Download the following file to your computer running Windows: IST_Network Info for WinVista and Win7.vbs
- Double click on the file IST_Network Info for WinVisa and Win7.vbs to run it.
- When the application completes, it will put a file on your Desktop called IST Network Information_<datestamp>.txt
- Send a copy of this file to IS&T.
|Windows XP users: Because Windows XP does not include the necessary components to gather information about the wireless network interface, a script has not been included. You can find some information below about how to obtain the IP address, MAC address and BSSID information that is gathered in the Windows Vista, 7 and Mac OS X scripts. Unfortunately, this information is not always easily obtainable in Windows XP. We very much appreciate the information if you can get it. If not, please provide the MAC address (instructions below) and the network name you connect to (ie... MIT, MIT N or MIT GUEST).|
- MAC address:
The MAC address can be retrieved from the ipconfig command following the instructions detailed here: http://kb.mit.edu/confluence/x/QTZB
- Channel and Signal Strength:
The signal strength and Channel number can usually be obtained through the Windows wireless configuration utility or through the configuration utility that your wireless card is configured with. You can also use third party applications such as Netstumbler
The BSSID is not directly available in Windows XP. Some wireless configuration utilities (Dell/Intel) may provide that information, but you can always get that information from using a tool like Netstumbler
We do not currently offer an application for obtaining network information on Linux systems. An open source project called 'wireless-tools' is available than can be used to retrieve information comparable to that collected by our Mac/Windows scripts.
- Obtain the wireless-tools package. The package is preinstalled on some distributions, including Ubuntu Desktop. Instructions for its use and its installation can be obtained from Hewlett-Packard.
- Run the following two commands.
- The first command will return information about the wireless network currently connected to your computer.
- The second command will return a list containing detailed information about all the wireless networks surrounding your computer.
- Copy the output of the previous commands into an appropriately named text file. Please include this result in your wireless request ticket.
[archive:Reading and Understanding the Windows Networking Script]
[archive:Reading and Understanding the Mac OS X Networking Script]