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I get an "HTTP Status 404 - inbox j_security_check" error trying to log into the Unity voicemail portal

I'm getting the error

HTTP Status 404 - /inbox/j_security_check; type: Status report; message: /inbox/j_security_check; description: The requested resource (/inbox/j_security_check) is not available.

when trying to log into the Cisco Unity voicemail web portal via


  • The new Cisco Unity voicemail system
  • Business class voicemail at MIT


The log redirect from checks your MIT personal certificate, generates a Cisco Unity PCA password for you, and then redirects you to Cisco Unity with your username and password filled out. It can occasionally generate the error shown above. This may happen if you do not log out of the Cisco Unity web interface and quickly try to get back in while the same web browser session is still active.

To fix this, quit your web browser and launch it again. It is important that you actually quit your browser, which will close your open session. Select Quit from your web browser's File menu.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

March 17, 2014

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