Q: How do I update all child tickets at once that are related to a parent ticket in RT ?

You have already created a parent ticket and have linked several tickets to it as children. You want to make an update to all of the children tickets at once, e.g. the problem is resolved. How do you do this?

Answer

• Open the parent ticket.
• If you do not use the Display layout by default, click on Display in the upper right ticket menu bar.
• In the Links section, click on the field label Children (it is a clickable link). This will execute a search that will list all the associated child tickets.
• On the search results page, where the child tickets are displayed, click on the Bulk Update link in the upper right ticket menu bar.