Access Keys:
Skip to content (Access Key - 0)

Q: How can I get help with Debathena issues?

Answer

Debathena is supported by IS&T, however we can only provide support for normal Athena functionality and a few customizations. Because Debathena is not an operating system per se, but rather a suite of customizations on top of Ubuntu or Debian, not all problems you may encounter will be specific to Debathena. For example, if your workstation's network connection stops working, or it's unable to boot, that may a problem specific to Ubuntu or Debian.

For basic system administration questions, you may want to check the Official Ubuntu Documentation (for Ubuntu users) or the Official Debian Documentation .

Be sure to check out other articles in the Debathena category in our Knowledge Base.

Contacting IS&T

Debathena is supported by Athena Consulting . You can reach us by:

  • emailing servicedesk@mit.edu
  • calling x3-4435 on an MIT line or 617-253-4435 on an outside line
  • Stopping by the IS&T Service Desk in E17-106

Support is available during regular business hours (9am-5pm, Monday-Friday).

What we can help with

Most Athena functionality--such as lockers, third-party software, personal websites, and mailing lists--is supported by IS&T. Additionally, we also provide support for installing the Debathena software and Athena-related customizations to your workstation.

Since Debathena is installed on top of an existing Debian or Ubuntu installation, many components of your workstation are exactly the same as those found on regular Debian or Ubuntu systems. For many customizations or questions not related to Athena functionality, the best source of information will be the Official Ubuntu Documentation and the Ubuntu Community Documentation . Debian users should consult the Debian documentation . If you’re unable to find the answer to your question in any of those sources, feel free to ask us, but keep in mind that we may not be able to help.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

July 17, 2017

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
debathena debathena Delete
c-debathena c-debathena Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki