Q: I saw a message in my Spam Quarantine Summary email or in my Spam Message Quarantine that was mistakenly identified as spam. How can I be sure this will not occur in the future?
If you click Release, the system will release the message and send it to your inbox. It will also send the message to Symantec Security Response. Symantec Security Response analyzes message submissions to determine if filters need to be changed. However, there is no guarantee that filters are altered based on those submissions. To be safe you should add the sender's email address to your "good senders" list.