Q: How do I tell if a Zoom Phone account is a user account or a service account?

Overview

Zoom Phone User Accounts and Service Accounts have different purposes and features.

User/Individual Account
A primary, personal line for an individual who has an MIT Kerberos ID and a Zoom Phone license. Phone service for individuals is provided as a "softphone" (software telephone) using the Zoom application on computers and mobile devices. The account can also be connected to a physical desk/wall phone as needed.

Service Line
A shared line for departments, labs, and centers (DLCs). It does not have a softclient user assigned. Phone service for a shared service account owned by a DLC can not be used on a soft phone and can be connected to a physical desk/wall phone as needed.

Answer

1. Navigate to https://voip.mit.edu/
2. Click on the phone number of the account.
   
   
   
   
3. On the "Account Details" screen, look for the Softphone section. Accounts with a Softphone section are User Accounts. Accounts without a Softphone section are Service Accounts.
   
   
   • User Account
     
     
     
     
   • Service Account
     
     

See Also

• Zoom Phone Service
• Using Zoom Phone Service - Multiple Lines