Touchstone CAMS Password Reset error "Could not find the user account"

IS&T is no longer offering Touchstone Collaboration accounts. Until a new collaboration account system is launched, please contact the IS&T Service Desk if you need access to any products or services.

Question

I receive this message when trying to reset my Touchstone Collaboration account password:

Could not find the user account: [e-mail address] 

What do I need to do?

Answer

If someone has not created a Collaboration Account and tries to reset the password, they will receive the above error message.

Contact the IS&T Service Desk for assistance.

For Service Desk Consultants:

If this does not resolve the issue, please gather the information listed on the [Stellar Recon page], mark the ticket In Progress and move it to the Escalations queue.