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Q: Can non-MIT affiliates use the RT web interface to create tickets or check on tickets?

Answer

No. Any Queues that have users external to MIT who need to submit requests must do so by sending email using the email address that feeds into the appropriate Queue.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

January 02, 2012

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Labels:
c-request-tracker c-request-tracker Delete
request_tracker request_tracker Delete
rt rt Delete
affiliate affiliate Delete
c-rt-user c-rt-user Delete
c-rt-enduser c-rt-enduser Delete
c-rt-enduser-attachment-setting-using-int c-rt-enduser-attachment-setting-using-int Delete
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