Access Keys:
Skip to content (Access Key - 0)

Q: How do I copy the content of a knowledge base article into a new knowledge base article?

How do I clone a knowledge base article?
How do I copy a knowledge base page?
Can I duplicate an existing knowledge base article?

Answer

You might want to copy an article if it is similar in content or structure to an article you'd like to create. Copying an article opens an editing window with that article's content pre-filled in the fields. You can tell it's a copy because the words "Copy of" appear before the title.

In order to copy an article you must:

  • Be logged in. Click on the "Login for more" link at the top-right corner of the screen.

To clone/copy an article:

  1. Navigate to the article you want to copy.
    -
  2. At the top of the page, click on View > This page > Page information.

    -
    Result: The page information is displayed.
    -

    -
  3. On the left side of the screen, next to Operations, click on copy.
    Result: You are taken to the editing screen. The content of the article you copied is prefilled in the fields in the editing screen. You can be sure this is a copy you are editing, not the original article, because the words "Copy of" have been prepended in the title.
    -
  4. Edit the content of the article as desired. Be sure to remove the "Copy of" when you update the title. Note that the new article defaults to being in the same space as the original. You can change that in the drop-down menu if you prefer a different space. For more information about the spaces in the knowledge base, see Q: What do the knowledge base spaces mean?. For more information about creating articles, see: How do I create a new knowledge base article?
    -
  5. Once you have finished editing your article, click save.
    Result: Your new article is saved and is displayed.
    -
  6. Review your article. If you need to make any changes, you can click the Edit link to return to the article editing screen and make any necessary changes.

The K.B. Handbook

Documentation and information about using The Knowledge Base


Last Modified:

February 25, 2013

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
hermes hermes Delete
copy copy Delete
duplicate duplicate Delete
create create Delete
clone clone Delete
article article Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki