Access Keys:
Skip to content (Access Key - 0)

"A client certificate was invalid or not provided." - Mac error message

Are you receiving this error after renewing or installing MIT certificates on your Mac?
a client certificate was invalid or not provided.

Solution

  1. Open Finder and type in Keychain Access. Open the application.


  2. Select "Login" from the list to the left, and click on the lock icon (using either a right click or Command ? + Click) for each keychain profile you want to install Cert Aid on. The lock icon will assume a locked position.


  3. Run Cert Aid again and enter the password for each keychain profile.
  4. Restart your browser(s), and you should be able to sign in using your certificates.

What do I do if a browser or App is prompting for a password after updating my certificate?

See the article here for details.

When will you see this error after running certaid. 

In most cases, an error will occur when running CertAid. If CertAid does not ask for the keychain password, the error "Failed to install the personal certificate." may  appear on the Install Your Certificates page of the app that looks it contains two traffic lights. If you see a red light next to MIT Personal Certificate, then you will need to lock your keychain access any try again. The error will have the outcome that appears in the image below. If both light icons are green, you should be able to test your certificate here in  a browser other than firefox..
  

See Also

Still Need Help?

If the troubleshooting steps above didn't solve your problem, send an email to the IS&T Service Desk or call us at 617 253-1101.

Additional escalation information for Help Staff can be found here:
  • [hd:Certificates Recon]

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

October 06, 2021

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
certificate certificate Delete
authority authority Delete
error error Delete
certaid certaid Delete
cert cert Delete
aid aid Delete
mac mac Delete
keychain keychain Delete
key key Delete
chain chain Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki