Q: When I log in to OWA, the default layout is the Light version. I am unable to change this, even after unchecking the box to "Use the light version of Outlook Web App" at the logon screen. How can I switch to the Full version of OWA?
The default setting to use OWA Light can be influenced by the setting to "Use the blind and low vision experience".
To make sure this option is unchecked, click on the Options icon at the top-right of the OWA page, then select the category Accessibility. Verify that the checkbox for "Use the blind and low vision experience" is unchecked.
If this box is checked, uncheck it and click Save at the top of the page.
Then click Sign Out at the top-right of the OWA page.
Now when you log back in, you should be able to use the Full version.