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Q: Why can't I login with my Touchstone Collaboration Account

  • Why am I getting this "Error: Enter your email address and password." when trying to login with my new Touchstone Collaboration Account?

error message

Context

Touchstone Collaboration Accounts enable people outside of MIT to collaborate with members of the MIT community in tools like our learning management system, Stellar.

Answer

You will receive this error if you typed an invalid email address or password. If you cannot remember your password, click on the Forgot Password? button to reset it.

You will also receive this error if you have not yet activated your Touchstone Collaboration Account. Check your email for the confirmation email. You may need to look in your Spam folder to find it.

From: touchstone-support@MIT.EDU
Subject: Confirm your MIT Touchstone collaboration account email address

More info

Creating a Collaboration Account for Stellar
Logging in to Stellar with Touchstone

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

July 09, 2014

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