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Using RT to send email to non-requestors

How do I send email to people (or lists) who are NOT listed as the requestor of a particular trouble ticket?

Answer

Click Reply at the top of the ticket. This will display the Reply screen where you can check the box to send email to the Requestor, if needed, and/or enter other email addresses.

NOTE: For the Service Desk queues, by default, no email is sent unless you click a checkbox next to a requestor(s) email or you enter email addresses in the Reply screen.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

January 29, 2017

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