1. Earlier Reports: I clicked "Remember this device for 30 days" and now when I try to access a resource through Touchstone, I get a Touchstone error that says this site requires cookies:
We have discovered an issue where the browser extensions for Dragon NaturallySpeaking causes Duo/Touchstone to fail. Turning off this extension will resolve the issue and allow the user to authenticate properly.
2. Recent Reports: Dragon and Touchstone (whether or not "Remember this device for 30 days" is selected or not) results in a Touchstone error that says this site requires cookies:
MIT Touchstone Identity Provider Error
The Touchstone Identity Provider encountered an error while processing your request.
Install and manage extensions
Browse in private with incognito mode
Disable or remove Add-ons
Use Private Browsing
- Internet Explorer
Manage add-ons in Internet Explorer
Install and manage Safari extensions on your Mac
Use Private Browsing Windows
NOTE: it is not possible to work around the behavior by disabling Dragon extensions, setting Duo to "remember for 30 days", then enabling Dragon extensions again. Access to the Duo-protected site will fail on the next browser launch
NOTE: it is not necessary to select "remember for 30 days" in order for Duo to fail.