Spectrum Protect (formerly TSM) Landing Page

On this page:

Overview

IBM has rebranded 'TSM' as 'Spectrum Protect'. These names refer to the same product.

TSM is the recommended enterprise backup solution for servers that allows you to backup and restore files, over the MIT network or via the Internet, to secure servers managed by IS&T. TSM also provides the ability to archive documents that need to be kept for an extended period of time. TSM is offered at no cost to members of the MIT community.

• TSM accepts new registrations for server backup machines only. To backup a desktop or laptop, download and register for a Crash Plan account.
• TSM does not automatically backup a hard drive, but can, under many operating systems, be set to run at scheduled times.

How to Obtain

IS&T provides TSM client for the following platforms: Mac, Windows 32, Windows 64, Ubuntu/Debian Linux distributions, and RHEL/CentOS Linux distributions. IS&T Software Grid

• Ubuntu/Debian Linux distributions: TSM for Ubuntu/Debian distributions
• RHEL/CentOS/SLES Linux distributions: TSM for RHEL/CentOS/SLES Linux distributions
• Mac: TSM for Mac
• Windows 64: TSM for Windows 64 bit
• Windows 32: TSM for Windows 32 bit

  IBM is dropping support for 32 bit Windows machines (and all Version 7 clients) as of 12/31/2021

Troubleshooting

• Encryption Within TSM
• Reset your password
• Update your account number
• Change owner or machine name
• Change level of service
• Delete no longer needed backup or archive data
• Request a report for your department
• View backup information
• Add or remove a node on the department report
• Choose a backup schedule
• Not enough memory for backup operation
• TSM Backup - Reduce Data Stored on the TSM Backup Server
• TSM Backup Reports
• TSM Backup Service - Back Up Your Files
• TSM Backup Service - Download and Install TSM and Configure the Automatic Backup Scheduler
• TSM Backup Service - Register for a TSM Account
• TSM Backup Service - Update Your TSM Information
• TSM Basic Service Level - Directories That Are Backed Up
• TSM error ANS2622S - invalid ID or password
• TSM for Windows - FAQ
• TSM for Windows - Restore Files and Folders
• TSM Policies
• TSM System State backing up and is slowing down my machine
• Un-installing TSM Backup on Mac

FAQ's

• After I restore my files to my Macintosh OS X machine, some or all of my restored files and or or folders have "Do Not Enter" signs, and when I try to open the files and or or folders, I receive messages that I "do not have sufficient access privileges."
• Can I restart a TSM restore that was interrupted by a power outage or network failure?
• [Do I need a cost object when I register for one of the service levels?]
• How can I verify that a scheduled backup completed successfully?
• How do I cancel my TSM account?
• How do I register for another TSM account? I already have one in my username, but I need another account.
• I see a question mark next to my TSM filespaces. What does that mean?
• Is it possible to create a bootable hard disk from the backed up TSM data?
• Is there a 64-bit Windows TSM client?
• Is TSM aware of hard links?
• My TSM scheduled backup stopped working and I'm getting an error message in the TSM schedule log - "Please enter your userid ANS1029eCommunications have been dropped." What is wrong?
• The TSM Restore window still shows my old computer drives, and I no longer need backup copies of these files. How can I request that they be deleted?
• What does expired, or inactive TSM files mean?
• What should I do if my scheduled or manual backup stops with a "Disabled server" error message?
• What version of Java should I run with TSM?
• When I logged into TSM for the first time after installation, I got the message "Password successfully changed." I didn't ask to change my password. Why did this happen?
• Where can I find documentation for non-supported versions of TSM?
• Why do I get an "ANS1410E Unable to access the network path" message when restoring a file on a Windows machine?
• Why doesn't TSM scheduled backup apply changes I make to my configuration files?

See Also

• Crash Plan
• IBM Spectrum Protect version 8 documentation
• IBM Tivoli Storage Manager Overview
• IS&T Computer Backup page

Have Questions or Still Need Help?

• Contact the IS&T Service Desk

Additional escalation information for Help Staff can be found here: [Tivoli Storage Manager (TSM) Recon]