Setting up the Pharos Popup Client on Mac OS X 10.8 Mountain Lion

Context

• Mac OS
• Pharos ("Popup") client installed
• Popup client does not start after a reboot

Answer

Mac OS 10.8 (Mountain Lion) users should use this client.

The biggest problem with version 8.1 of the Pharos Popup Client under Mac OS X 10.8 is that it does not automatically start at boot time. It may have worked for you immediately after you installed it, but after you rebooted your machine the Popup window would no longer pop up, and print jobs stay in the printer's queue on your computer forever.

Work-around

This work-around will manually add the Pharos Popup Client to your Login Items, causing it to launch whenever you log in. This should resolve the "Popup Client not running" problem until we receive an updated version from the vendor that works with 10.8.

1. Open System Preferences... from your Apple menu.
2. Find the preference pane called Users & Groups and open it.
   
   
   
3. With your account selected, switch to the Login Items tab.
   
   
   
4. Click the + button underneath the list of Login Items to add a new one.
5. Browse to Macintosh HD:/Library/Application Support/Pharos
   
   
   
6. Select the Popup application in the above folder and click Add
   

The Popup app should now appear in your list of Login Items. You can quit out of System Preferences. The next time you reboot your machine or log out and log back in, the Popup app will launch automatically.

See also

• Why is a print job stuck in the queue saying "popup - caught exception"?
• Pharos Printing Landing Page