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Q: Reset MIT LastPass account

  • Can MIT IS&T reset or reactivate my MIT LastPass account?

I registered for MIT's lastpass enterprise solution. But I forgot my password, or had trouble with two-factor confirmation, and couldn't log in. Then I tried to deactivate my account and reactivate it, but I can't reactivate it.

Answer

  • If you have the LastPass plugin installed in your browser, and have recently accessed LastPass from that browser, MIT's LastPass administrators may be able to reset your password. Contact IS&T for assistance.
  • If you do not have the LastPass plugin installed, or have not recently accessed LastPass, MIT's LastPass administrators cannot reset your MIT LastPass account or password.
  • Try this LastPass.com article about recovering access to your account .
  • If LastPass's steps for recovering access don't work, your only recourse is to Delete Your Account and start over. Deleting permanently removes your data.
    • If you have trouble deleting your LastPass account, a MIT IS&T LastPass administrator can help delete your LastPass account. Contact IS&T for assistance.
    • If you have deactivated your account, a MIT IS&T LastPass administrator can reactivate it for you. Contact IS&T for assistance.
  • To recreate your account, go to https://lastpass.mit.edu/

See Also

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

August 03, 2020

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  1. Jun 03, 2019

    "Try this LastPass.com article about recovering access to your account" <-- Dead link.

    Please go here instead.

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