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RT tickets and email notification

Question(s)

  • I have created an RT ticket in a queue. Will anyone get an automatic email message? Who will get an email message?
  • I have moved an RT ticket into a queue. Will anyone get an automatic email message? Who will get an email message?

Visit these articles to find out:

Context

Tickets and queues in RT on help.mit.edu

Solution

The process is a bit slow, but if you have the ability to view the "Configuration" tab (https://help.mit.edu/Admin/Queues/), you can click on each queue in question and look at that queue's Watcher list. Watchers may be individual email addresses (Example 1) or mailing lists (Example 2).

Example 1
Example 1

Example 2
Example 2

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

July 26, 2017

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