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Q: Pharos Server internal error - Unable to retrieve balance, your account is not active

When I swipe my MIT ID card at a Pharos printer, the screen shows an error that says my account is not active:

Pharos Server internal error

An internal server error occurred. Unable to retrieve balance, your account is not active

Please contact Pharos support.

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Answer

The message "your account is not active" can indicate a deactivated TechCASH account (which controls Athena printing, even for printing for which there is no charge). You can inquire about your TechCASH account by sending email to techcash@mit.edu.

Be sure to mention your 9-digit MIT ID number and describe the Pharos error message, to make it clear that your email is about swiping your card at the Pharos cardreaders.

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Documentation and information provided by IS&T staff members


Last Modified:

July 11, 2012

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