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Q: Pharos Server internal error - Unable to retrieve balance, your account is not active

When I swipe my MIT ID card at a Pharos printer, the screen shows an error that says my account is not active:

Pharos Server internal error

An internal server error occurred. Unable to retrieve balance, your account is not active

Please contact Pharos support.

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The message "your account is not active" can indicate a deactivated TechCASH account (which controls Athena printing, even for printing for which there is no charge). You can inquire about your TechCASH account by sending email to

Be sure to mention your 9-digit MIT ID number and describe the Pharos error message, to make it clear that your email is about swiping your card at the Pharos cardreaders.

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IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

October 07, 2020

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