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Open Text Viewer Java applet - display SAP documents


  • The Open Text Viewer Java applet runs on servers in the SAP enterprise cloud and enables users to view SAP documents, such as Accounts Payable invoices and attachments to requisitions and purchase orders.
  • Additional desktop software installs such as IXOS are no longer needed.
  • The Open Text Viewer applet requires that the Java browser plugin be installed and enabled. See below for instructions.

Install or Upgrade Java, Enable Java Browser plugin

Java plugin blocked by Chrome and by some Firefox versions

  • Some web browsers, including Google Chrome and Mozilla Firefox versions 52 and higher, have blocked the Java plugin.
  • Windows users can install Firefox 52 ESR 32-bit Release.
    • Firefox 52 ESR 32-bit Release allows the Java plugin to run, and is available for 32-bit and 64-bit versions of Windows 7 and Windows 10.

Configure browser to be used by SAPgui

  • SAPgui on Macintosh, configure SAPgui to use Safari
    • Follow the menu path SAPgui >> Preferences.
    • In the section for Desktop, select Applications
    • Set Web Browser to /Applications/
  • SAPgui on Windows 7 or Windows 10, install Firefox 52 ESR 32-bit release
    • Windows users, download and install Firefox 52 ESR 32-bit Release
      • Note that this 32-bit Firefox release can be installed on 32-bit or 64-bit versions of Windows 7 and Windows 10.
    • Use the steps below to set Firefox as the default browser for the Windows machine:
      • From the settings icon in upper right, select Options.
      • In the General section, place a check to enable Firefox as the default browser.
  • For users who prefer Internet Explorer
    • Windows users who prefer Internet Explorer can set IE as the default browser for the Windows computer.
    • Windows 10 users who are unable to open archived documents with Edge will need to use the Control Panel to set Internet Explorer as the default browser for the Windows machine.

Configure Safari to allow Java to run.

  • In Safari, you will need to configure the Safari Security Preferences to trust the Open Text servers to run Java Plugin.
  • Option one:
    • When you click to open a document attachment, you may see a prompt:
      trust java plugin for this site
    • Select Trust
  • Option Two:
    • You can also access the setting via Safari Security Preferences
      • From SAPgui, click to open an attachment.
        Result: Safari will open the Open Text Viewer site:
      • Open Safari >> Preferences >> Security
      • In the section for Internet plug-ins, select Plug-in Settings.
      • From the list of Plugins on the left, select Java
      • displays in the list of currently open websites.
      • Select Allow or Always Allow.
      • Click Done.

Internet Explorer may require additional prompts

  • When opening an image of a document using Internet Explorer, users may need to select Image Viewer as the program to be used.
  • When opening an Excel attachment, users may see a message stating that the file is corrupted or that the file extension is not recognized.
    • Enter Yes to all questions to open the Excel spreadsheet.
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IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

March 21, 2017

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