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MITvoip Telephone Buttons and Display Icons

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Overview

This guide will briefly explain the buttons on your MITvoip phone and explain what the various icons on the display mean.

Display Icons

A phone number is assigned to the line key.
A shared line.
The line is on hold.
Polycom SoundPoint 550 and 650: The line is engaged in a conference call.
Polycom SoundPoint 430: The line is engaged in a conference call.
There is a technical problem. Please write to telephone-help@mit.edu or call 3-HELP (617-253-4357).
There are new [voice mail messages] waiting for the line.
Your call is encrypted for security.
The line is ringing.
A pair of animated arrows. You are currently talking to someone on that line.
The line key has been assigned a speed-dial number. The name of the contact (or the number if the name is not available) will also appear.
Flashes on line keys when Do Not Disturb is activated.
Flashes near date area on display when Do Not Disturb is activated.
An animated "HD" image. You are currently talking to someone on that line with high-definition voice.

Buttons

For a guide to the buttons on your MITvoip phone, select your phone model below:
Polycom SoundPoint 430
Polycom SoundPoint 550 or 650. The 550 model is almost identical to the 650 model shown but has only four line keys instead of six.

Polycom SoundPoint 430

The soft keys are between the display and the number keys. They change their function to make different commands available depending on what you're doing. The current function of a key will appear on the display.
The Speakerphone button activates the speakerphone.
The Mute button silences your end of the call. You will still be able to hear the other end, but they won't be able to hear you. This applies to the handset, speakerphone, and headset.
The Headset button activates the headset.
The volume controls adjust the volume of what you hear through your handset, speakerphone, or headset. If none of these are in use, the volume controls adjust the volume of your phone's ring.
The oval buttons to the right of the display are line keys. If a phone number is assigned to a line key, the number will appear on the display next to that key. A light indicates whether a line is in use at your phone (green) or at someone else's phone for a shared line (red). Line keys that are not assigned to lines may be used as speed dial keys instead.
The arrow buttons are used to move around options shown on the display. The checkmark selects the item currently highlighted.
The Menu button displays the Main Menu options, where you can access features such as your contact directory and call lists, check the status of the phone and system for problems, and change your settings.
The Messages button accesses your [voice mail] messages. If you have new messages waiting, it will autodial the voice mail access number (4-5995). Otherwise, it will display your voice mail folders (Urgent, New, and Old) with a count of how many messages are in each.
Note: As of this writing, the message count feature was not yet operational. It is expected to be activated in the near future.
The Redial button calls the last number dialed from your phone.
The Hold button puts the current caller on hold. See Putting a Call on Hold for more information.

Polycom SoundPoint 550 and 650

Left Panel Buttons

The oval buttons at the top are line keys. If a phone number is assigned to a line key, the number will appear on the display next to that key. A light indicates whether a line is in use at your phone (green) or at someone else's phone for a shared line (red). Line keys that are not assigned to lines may be used as speed dial keys instead.
The Directories button opens your contact directory and call lists.
The Services button opens an introduction page on the display where you can read about MITvoip. Use the up and down arrow keys to scroll. At the end of the text are one-touch dialing links for some useful contact numbers. To close, press the Services button again.
The Conference button can be used to set up a conference call among three callers.
The Transfer button sends the current caller to another extension that you specify. See Transferring a Call for more information.
The Redial button calls the last number dialed from your phone.
The Hold button puts the current caller on hold. See Putting a Call on Hold for more information.

Center Panel Buttons

In addition to the familiar numeric key pad, the center panel also has the following keys:
The volume controls adjust the volume of what you hear through your handset, speakerphone, or headset. If none of these are in use, the volume controls adjust the volume of your phone's ring.
The soft keys are between the display and the number keys. They change their function to make different commands available depending on what you're doing. The current function of a key will appear on the display.

Right Panel Buttons

The arrow buttons are used to move around options shown on the display. The checkmark selects the item currently highlighted. The X deletes characters or entries.
The Menu button displays the Main Menu options, where you can access features such as your contact directory and call lists, check the status of the phone and system for problems, and change your settings.
The Messages button accesses your [voice mail] messages. If you have new messages waiting, it will autodial the voice mail access number (4-5995). Otherwise, it will display your voice mail folders (Urgent, New, and Old) with a count of how many messages are in each.
Note: As of this writing, the message count feature was not yet operational. It is expected to be activated in the near future.
Press the Do Not Disturb button to send all incoming calls directly to voice mail (or wherever you have set unanswered calls to forward to) without ringing your phone.
The Mute button silences your end of the call. You will still be able to hear the other end, but they won't be able to hear you. This applies to the handset, speakerphone, and headset. When in use, it lights up red.
The Speakerphone button activates the speakerphone. When in use, it lights up green.
The Headset button activates the headset. When in use, it lights up green.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

January 27, 2013

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