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MITvoip Device Management

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Overview

The Device Management tools allow you change the owner(s) of a telephone and control how telephone numbers are assigned to telephones and line keys. For example:

  • Add a number to an additional phone so another person can help answer calls.
  • When an employee leaves, remove the numbers from that phone and keep it for redeployment at a later time.
  • Give someone administrative access to a device.
  • Assign a number to more (or fewer) line keys.
  • Change the order in which numbers appear on a phone's line keys.
  • Toggle the Missed Calls or Message Waiting Indicator light on or off.

Notes:
You must be an owner of a device to manage its assigned telephone numbers. To add a number, you must also be an owner of the account you want to add.

For changes to take effect, you must reboot the phone. If you want to make more than one change, you only need to reboot the phone once after entering all of the changes.

Access the Device Management Page

  1. Go to https://voip.mit.edu/cgi-bin/siphwmgr.
    Result: The Manage your MIT SIP account page opens.
  2. Select the SIP device management link under the Related Links column on the right.
    Result: A list of your registered devices opens.
  3. Select a device from the list of registered devices.
    Result: The Device Settings page opens.

View or Change Device Owners

Making someone a device owner allows that user to access the Device Management page for that telephone. It has no other effect. To assign a device to a new DLC or acquire a new device, contact Telephone Help (x3-HELP/617-253-4357).

Note: You must be an owner of a device to view or change its owners.

  1. Access the Device Management page.
  2. In the Device owners section (circled in green above), do one of the following:
    • To view the current device owners, open the View assigned owners pull-down list.
    • To add an owner, click the Add a new owner radio button and enter the new owner's Kerberos ID.
    • To delete an owner, click the Delete an owner radio button and select the owner's Kerberos ID from the pull-down list.
      Note: If you delete your own Kerberos ID from the list of device owners, you will no longer be able to access the management tools for this device.
  3. If you have added or deleted any owners, click the Update Settings button at the bottom of the page.
    Result: An "Update successful" message appears at the top of the screen.

Add/Remove Call Appearances

Note: You must be an owner of a device to manage its assigned telephone numbers. To add a number, you must also be an owner of the account you want to add.

  1. Access the device management page.
  2. In the SIP accounts section (circled in green above), do one of the following:
    • To assign an account to the device, click the Assign a new SIP account radio button, and enter the 10-digit telephone number that you want to assign to the device. Do not use hyphens, spaces, or other punctuation. (You must be an owner of the account that you enter.)
    • To remove an account from the device, select the account that you want to remove on the Currently assigned SIP accounts pull-down list, and click the Delete radio button.
  3. Scroll down the page and click the Update Settings button.
  4. Confirm that the Currently assigned SIP accounts pull-down list reflects your changes.
    Result: An "Update successful" message appears at the top of the screen.
  5. Click the Reboot Device button, located below the Update Settings button.
    Result: The phone reboots. When the process is complete, the new telephone number appears on that phone's line keys.

Change Display Order on Line Keys

Note: You must be an owner of a device to manage its assigned numbers.

  1. Access the device management page.
  2. On the Currently assigned SIP accounts pull-down list in the SIP accounts section (circled in green above), select a telephone number that you want move.
  3. Click either the Up or Down radio button.
  4. Scroll down the page and click the Update Settings button.
  5. Confirm that telephone number appears in the desired position on the Currently assigned SIP accounts pull-down list.
    Result: An "Update successful" message appears at the top of the screen.
  6. Click the Reboot Device button, located below the Update Settings button.
    Result: The phone reboots. When the process is complete, the phone's line keys show in the new order.

Turn Missed Calls On/Off

Your phone can display a count of how many new Missed Calls it has received since you last checked your missed calls list. If you have multiple lines on your phone, however, the list does not distinguish which line received a particular missed call. You might prefer to disable the Missed Calls list altogether.

If you disable the missed calls list, you will no longer see a "new missed calls" count on your display. Also, you will no longer be able to access your Missed Calls list on your telephone. Instead, use the MITvoip Web Interface.

Note: This setting applies to all lines on your phone; you cannot turn the Missed Calls list on for only certain lines. Changing this setting for your phone has no effect on other phones that share any of your lines.

  1. Access the device management page.
  2. The Enable missed calls list checkbox is located at the top of the screen (circled in green above):
    • To turn Missed Calls off, uncheck the box.
    • To turn Missed Calls on, check the box.
  3. Scroll down to the bottom of the page and click the Update Settigns button.
    Result: An "Update successful" message appears at the top of the screen.
  4. Click the Reboot Device button, located below the Update Settings button.
    Result: The phone reboots. When the process is complete, the Missed Calls list will no longer activate on your phone, and you will no longer see the Missed Calls count on your phone's display.

Turn Message Waiting Indicator On/Off

The Message Waiting Indicator (MWI) is the red blinking light that lets you know you have new voice mail messages. You can turn the MWI on or off separately for each of your lines. This is particularly useful if you monitor other lines but do not collect messages from them.

When a line's MWI is disabled, you will not see the red light or the envelope icon when there are messages waiting at that line.

Note: Changing this setting on your phone has no effect on other phones, even if they share lines with you.

  1. Access your account on the MITvoip Web Interface voip.mit.edu.
  2. Click the SIP Device Management button.
  3. Enter account (phone number) number in assigned account field. 
  4. Click look up device
  5. Click on the device matched to the phone number
  6. Select phone number you wish to enable Message Waiting Indicator light with
  7. Click Enable Message waiting indicator 
  8. Click Update Settings
  9. Once changes are complete reboot device 

*Repeat the same process for disabling MWI. Step 7 select disable message waiting indicator

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

July 31, 2017

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