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MIT DocuSign Landing Page

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DocuSign is a company that provides electronic signature technology for signing of contracts and signed documents.
IS&T has recently completed licensing DocuSign for Business service for use by MIT faculty, staff, students and affiliates.

DocuSign, users will be able to send, sign, track and store documents. All documents will be stored in DocuSign's cloud to track and provide an audit trail of signatures.

DocuSign supports many document types such as Microsoft Word, Excel and PDF. Also, DocuSign can integrate with tools and business systems such as Dropbox, Google Drive, OneDrive and Salesforce.

For more information about DocuSign, please see DocuSign Overview.

Getting Started with DocuSign

How can I begin to use DocuSign?

For instructions on how to set up your DocuSign account, see: How can I begin to use DocuSign?

How do I log into DocuSign?

MIT users should access DocuSign at You must be on campus using ethernet or MIT Secure. Or use VPN if off campus.
DocuSign is Touchstone-enabled. Once you have set up your account, you will be able to log in using an MIT personal certificate or kerberos username and password.

What mobile devices can be used?

DocuSign can be used from an iPad, iPhone, Android, Windows 8 and Windows phone.

Is there a video I can watch for an overview of DocuSign?

To understand and watch how DocuSign works, please see How DocuSign Works.

New DocuSign Experience

What is the New DocuSign Experience?

Offers many improved features that enables faster sending and task completion. For more information or how to do a specific DocuSign task, please visit the New DocuSign Experience Portal.

Improvements such as:

  • Drag-and-drop file upload
  • One-click to use a template
  • Bulk-send improvements
  • A diagram for better visualization of signing order (when there is more than one recipient)
  • The New DocuSign Admin includes capabilities for administrators such as audit logs
  • Autosave
  • You can use Supplemental Documents to provide additional information to recipients, which does not require a signature. Examples are legal disclosures or terms and conditions.
    To learn more about Supplemental Documents, please see Send Supplemental Documents.

Known Issues

1. Accepted button is appearing on the supplement document before opening it. This is happening when bulk sending to recipients supplement documents with option of Must Accept selected. Currently, this allows the recipient to accept the document without viewing it. This is an issue and DocuSign is aware. They don’t have a date as to when it will get fixed. In the meantime, you can set your supplement document as a regular document. Add a required field at the bottom of the document, so that recipients can acknowledge that they viewed and read it.

Report Suspicious Emails

Please send phishing emails to DocuSign's security team at

Here are some tips to help spot the difference between real and spoof DocuSign emails:

  • All URLs to view or sign DocuSign documents will contain “” and will always start with https.
  • All legitimate DocuSign envelopes include a unique security code at the bottom of notification emails. If you don't see this code, then don’t click on any links or open any attachments within the email. Forward it to

System Requirements for Signing

Documentation for Developers

Have Questions or Still Need Help?

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

October 02, 2018

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