Access Keys:
Skip to content (Access Key - 0)

Q: I am trying to use SAP or IXOS to view a document, but my computer appears to freeze when I try to do so.

Answer

If you just installed Adobe Acrobat Reader, it is possible that the license agreement that appears when you run Acrobat Reader for the first time is blocking the loading of the document from within IXOS. In order to remedy this situation, locate this "License agreement" window using the "Alt+tab" key combination to cycle through the open windows, agree to the license and retry the IXOS document. If the problem persists, please contact the Help Desk at 617-253-1101, or helpdesk@mit.edu.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

January 21, 2012

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
c-sap-errors c-sap-errors Delete
sap sap Delete
ixos ixos Delete
frozen_computer frozen_computer Delete
view_document view_document Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki