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Please note that these instructions refer to using OWA on Exchange server 2010, not the more recent Exchange server 2013. For the latest OWA instructions, please see Using Outlook Web App.

If you are not sure which version of OWA you are using, please refer to this document.

How to remotely wipe your iPhone via Exchange OWA

This how-to is for informational purposes only. Unintentional wiping of your device, and accidental loss of data is your responsibility. We recommend backing up your iOS device via iTunes on a regular basis.

Additionally, in order for remote wipe using OWA to work, your iPhone will need connectivity to your cellular carrier. Therefore, you will need to use this functionality prior to canceling or suspending your service with your cellular carrier. This remote wipe feature will also work if your iPhone is connected to Wi-Fi, however, once the device is out of range of a known Wi-Fi connection and loses network connectivity, you will lose the ability to initiate a remote wipe.

These instructions will enable you to wipe the data from your iPhone and restore it to factory settings in case your iPhone is stolen or your iPhone has been misplaced or lost.


  1. Your iPhone must be running iOS 2.0 or greater, with iOS 4.2 or higher recommended. To update your iPhone to the latest version of iOS, plug your iPhone into your PC or Mac, and in iTunes select the iPhone under Devices and click Check for Update. iTunes will backup the information on your iPhone automatically and will update it to the latest version of iOS available from Apple for your particular device.
  2. You will need an MIT Exchange account. If you do not yet have an MIT Exchange account, please send an email to If you are currently using MIT's IMAP email service, your email and calendar entries will be migrated to the Exchange server.
  3. You will need to add your MIT Exchange account to your iPhone. To do so, please use the directions on the following MIT documentation found here: Setup MIT Exchange on iPhone/iPod touch

Once you've setup your MIT Exchange account on your iPhone, you will be able to remotely wipe your iPhone via OWA.


  1. Use your preferred browser to visit, and log in using your Kerberos username and password.
    Outlook Web Access log in screen

  1. On the top right, select Options and then select See All Options...

  2. Once you are in Options, select Phone from the pane on the left.

  3. Select your iPhone from the list of registered devices and click Wipe Device.

    Note: If you have more than one device set up using MIT Exchange that support remote wiping, you may have to discriminate between the devices listed based on serial numbers or other identifying information.
    Result: A window should pop up asking you to confirm that you want to wipe all of the data from your device. Press Yes.

    Result: Your device should begin the wiping process.

  4. You will receive an email confirmation of the device wipe.
    Device wipe email confirmation
    Once the remote wipe has been initiated, it cannot be stopped. Therefore, use this function at your own risk. If you were to find your iPhone after it had been wiped, you can always plug it back into your PC or Mac and use iTunes to restore your data, assuming you've made a recent backup. If you need help on making a backup of your iPhone, please read

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

August 14, 2018

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