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How to remotely wipe your iPad via Exchange OWA

Exchange Upgrade Alert: This article refers to the version of OWA provided with Exchange Server 2007.
IS&T is currently in the process of Migrating Exchange Mailboxes to Exchange 2010 . If you have already been migrated, you can find information on changes and using documentation at OWA 2010.
This how-to is for informational purposes only. Unintentional wiping of your device, and accidental loss of data is your responsibility. We recommend backing up your iOS device via iTunes on a regular basis.
Additionally, in order for remote wipe using OWA to work, your iPad will need connectivity to your cellular carrier or Wi-Fi, however, once the device is out of range of a known Wi-Fi connection and loses network connectivity, you will lose the ability to initiate a remote wipe.

These instructions will enable you to wipe the data from your iPad and restore it to factory settings in case your iPad is stolen or your iPad has been misplaced or lost.


  1. Your iPad should be running iOS 4.2 or higher. To update your iPad to the latest version of iOS, plug your iPad into your PC or Mac, and in iTunes select the iPad under Devices and click Check for Update. iTunes will backup the information on your iPad automatically and will update it to the latest version of iOS available from Apple for your particular device.
  2. You will need an MIT Exchange account. If you do not yet have an MIT Exchange account, please send an email to If you are currently using MIT's IMAP email service, your email and calendar entries will be migrated to the Exchange server.
  3. You will need to add your MIT Exchange account to your iPad. To do so, please use the directions on the following MIT documentation found here: Setup MIT Exchange on the iPad
    Once you've setup your MIT Exchange account on your iPad, you will be able to remotely wipe your iPad via Outlook Web Access (OWA).


  1. Use your preferred browser to visit, and log in using your Kerberos username and password.
    Exchange log in screen
    Click on the thumbnails to view full size images.
  2. On the top right, select Options.
    Select Options
  3. Once you are in Options, select Mobile Devices from the pane on the left.
    Exchange Options
  4. Select your iPad from the list of registered devices and click Wipe All Data from Device.
    Exchange mobile devices
    Note: If you have more than one device set up using MIT Exchange that support remote wiping, you may have to discriminate between the devices listed based on serial numbers or other identifying information.
  5. A window should pop up asking you to confirm that you want to wipe all of the data from your device. Press OK.
    Confirm device wipe
  6. Your device should begin the wiping process.
    Wipe status bar
  7. You will receive an email confirmation of the device wipe.
    Email confirming successful device wipe
    Once the remote wipe has been initiated, it cannot be stopped. Therefore, use this function at your own risk. If you were to find your iPad after it had been wiped, you can always plug it back into your PC or Mac and use iTunes to restore your data, assuming you've made a recent backup. If you need help on making a backup of your iPad, please read

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

July 18, 2014

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