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Dialing into Voicemail, System asks for ID first


  • Experiencing the issue where dialing into Voicemail on a personal line that is known to have a voice mail account prompts for an ID number and not the PIN.
  • Other lines that have Voicemail do not have this issue.


  • The privacy setting is turned on.


  • From the Polycom phone, listen for the dial tone, dial *65, then hang up.
  • Dial into the Voicemail system, 617.253.000 (off campus), 3.0000 (on campus) and the system will prompt you for your PIN.
  • Enter your PIN and retrieve your Voicemail.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

December 30, 2015

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