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Configure RT queue to disallow ticket creation and be visible only to queue administrators

Question

What if queue administrators want to be disallow new ticket creation for a queue, and remove its visibility to most anyone other than the queue administrators, but still be able to retrieve tickets from the queue in search results?

Answer

  • Remove all scrips for the queue.
  • Remove access for everyone except queue administrators.
  • Set the email addresses for the queue to empty.

The queue will still appear in a list of queues to the queue administrators and RT administrators, but no one else.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

July 26, 2017

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Labels:
c-rt c-rt Delete
c-rt-queue-admin c-rt-queue-admin Delete
c-rt-queue-admin-watchers-permissions c-rt-queue-admin-watchers-permissions Delete
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