Access Keys:
Skip to content (Access Key - 0)

Code42 CrashPlan Upgrade/Installation Instructions for Apple OS X and Windows 10

Code42 CrashPlan is the recommended cloud backup solution for desktops and laptops at MIT. All data stored on CrashPlan is encrypted.

The latest version of Code42 CrashPlan is 6.8.8

In order to make sure CrashPlan is backing up your USER data successfully, CrashPlan has to be updated to the latest version. If you do not have the latest version, your data is not being backed up.

1. Navigate to: http://ist.mit.edu/crashplan/

2. Click on Code42 CrashPlan

3. Click on the download link for your specific criteria (MIT Certificates are required)

Skip to  

OS X:

1. Once logged in, the file will start to download. After it has completed, click on the .dmg file.

2. If you have an old version of CrashPlan already installed, it must be removed before the new version is installed. If this is a new install, skip to step 4.

3. Double click the Trash Can icon inside the installer window. 

Click Open

Click Uninstall

A popup will confirm CrashPlan has been removed

4. Double click on the install icon

Click Continue

Click Install. Your Apple computer may ask you to enter your password.

Once installed, a confirmation will popup. Click Close

If this is your first time using CrashPlan, Sign up for an account, and enter your Kerberos Username and Kerberos Password in the boxes, and click Sign Up. If you have already registered, skip to step 5.

Enter the information and click sign up.

5. A new window will open. Enter your Kerberos (first part of MIT email before the @) and your MIT password. Click continue.

The first time you sign in to CrashPlan on a device it detects whether there are other devices on your account. If there are other devices on your account, it will prompt you.

Add New Device: Starts a new backup for this device. Use this option if you plan to use both devices. CrashPlan will automatically start indexing and backing up your Apple Computer

Replace Existing: Starts the replace device wizard, which includes choosing a device, transferring files, and updating settings. Use this option if you are upgrading from a previous version of CrashPlan.

Choose the device you want to replace and click continue. It is recommended to restore all your files onto your device; however, you can select individual files and folders if you wish.

6. CrashPlan will automatically start indexing and backing up your computer. If you selected “Replace Existing”, CrashPlan will start downloading files to your computer and then start backing up new files.

*Note CrashPlan, by default, only backs up data inside your USERS folder. This means files placed outside this folder will only be backed up if manually selected. Applications will not be backed up.

Mojave Users: Please follow these additional steps as Mojave security preferences require additional permissions.

Windows 10:

1. If you have an old version of CrashPlan already installed, it must be removed before the new version is installed. If this is a new install, skip to step 3.

2. In the search bar type “Control Panel” and click on the icon

Click on “Uninstall a Program” under Programs

Click on “Code42 CrashPlan” and then “Uninstall

Click Yes

CrashPlan will be uninstalled

3. Once logged in, the file will start to download. After it has completed, click on the .exe file.

CrashPlan will extract the files and then open. This may take a few minutes. If this is your first time using CrashPlan, Sign up for an account, and enter your Kerberos Username and Kerberos Password in the boxes, and click Sign Up. If you have already registered, skip to step 4.

Enter the information and click sign up.

4. Enter your Kerberos (first part of MIT email before the @) and your MIT password. Click continue.

The first time you sign in to CrashPlan on a device it detects whether there are other devices on your account. If there are other devices on your account, it will prompt you. If not, skip to step 5.

Add New Device: Starts a new backup for this device. Use this option if you plan to use both devices. CrashPlan will automatically start indexing and backing up your computer.

Replace Existing: Starts the replace device wizard, which includes choosing a device, transferring files, and updating settings. Use this option if you are upgrading from a previous version of CrashPlan.

Choose the device you want to replace and click continue. It is recommended to restore all your files onto your device; however, you can select individual files and folders if you wish.

5. CrashPlan will automatically start indexing and backing up your computer. If you selected “Replace Existing”, CrashPlan will start downloading files to your computer and then start backing up new files.

*Note CrashPlan only backs up data inside your USERS folder. This means files placed outside this folder will only be backed up if manually selected. Programs will not be backed up.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

June 17, 2019

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
windows10 windows10 Delete
setup setup Delete
files files Delete
imporant imporant Delete
crashplan crashplan Delete
backup backup Delete
os os Delete
x x Delete
data data Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki