This page contains some useful documentation regarding common problems some may encounter when renewing certificates.
On this page:
These pages contain instructions on how to remove any expired or duplicate certificates that may cause errors on certificate authenticated websites. Use these instructions to check for and remove any duplicate certificates or check that you have certificates installed.
These pages contain fixes for the generic error
Your browser failed to properly generate a key. Some browsers require additional extensions to be loaded prior to creating certificates
Select your web browser and the description that is specific to what you are experiencing
- Internet Explorer 7: Simply getting the error message or seeing a yellow bar beneath the URL bar regarding installing ActiveX. You are NOT getting a VBScript Error
- Internet Explorer 7: You are getting VBScript Error
- Safari: You are getting the error message in Safari