Certificate Renewal Troubleshooting

This page contains some useful documentation regarding common problems some may encounter when renewing certificates.

On this page:

Certificate Removal

These pages contain instructions on how to remove any expired or duplicate certificates that may cause errors on certificate authenticated websites. Use these instructions to check for and remove any duplicate certificates or check that you have certificates installed.

All Platforms

Mozilla Firefox 2.0.x and 3.0.x (All Platforms)

Mac OS X: Safari

Safari on Mac OS X 10.5 Leopard
Safari on Mac OS X 10.4 Tiger

Windows Vista/XP: Internet Explorer

Internet Explorer 7 on Windows Vista and XP

Mobile Devices

iPhone or iPod Touch

Browser Failed to Generate a Private Key

These pages contain fixes for the generic error

Your browser failed to properly generate a key. Some browsers require additional extensions to be loaded prior to creating certificates

Select your web browser and the description that is specific to what you are experiencing

• Internet Explorer 7: Simply getting the error message or seeing a yellow bar beneath the URL bar regarding installing ActiveX. You are NOT getting a VBScript Error
• Internet Explorer 7: You are getting VBScript Error
• Safari: You are getting the error message in Safari

CertAid for Safari

See: [archive:Certificate error with Safari on Mac OS X 10.5.3 or higher - CertAid]