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Access Skillsoft training - Self-help guide

Important information about installing the Java plug-in, required for Skillsoft
  • Users should consult with their local IT support provider before installing or upgrading Java. Local applications may require specific Java versions.
  • Awareness: Once the java plug-in has been installed, it must be kept up to date in order to avoid security risks.
For Help Desk Consultants

BEFORE ASSISTING WITH JAVA PLUG-IN INSTALL OR UPGRADE REVIEW THE FOLLOWING
Escalations information for Helpdesk Staff For Service Desk Consultants - Access Skillsoft training

Skillsoft, is a training portal available to all MIT faculty, staff and students. The site is similar to Lynda, but the focus is on learning resources for skills improvement and professional development.

Note: The use of skillsoft/skillport on tablets is not yet supported

Who can use Skillsoft?

  • The MIT Skillsoft portal is licensed for unlimited use by MIT faculty, staff, students and affiliates with active kerberos accounts and MIT IDs. Affiliates are allowed to access Skillsoft without any special action needed. For those who may be transitioning from staff to affiliate status, as long as there is no interruption between the end of their staff appointment and the beginning of their affiliate status, there is no interruption in service.

Choose a supported browser

Macintosh

  • Skillsoft officially supports Safari only.
  • IS&T has found good results for Firefox 17.0 ESR or Firefox 24 ESR. http://ist.mit.edu/firefox
  • Google Chrome is not supported due to the fact that the Java plugin is 64-bit and Google Chrome is 32-bit.

Windows:

  • Skillsoft supports Internet Explorer, Firefox, Google Chrome

Test your certificate

Turn off popup blocker

Check your Java version

Java installation or upgrade instructions

NOTE: Users should consult with their local IT support provider before installing or upgrading Java. Local applications may require specific Java versions.

If needed, clear browser cache, Java cache.

Citrix - Alternative solution if Java upgrade is not a viable option

  • Users who have applications that require a specific Java version, or users who do not have the administrator access needed for a Java upgrade may wish to access Skillsoft via Citrix.
  • See: Getting Started with Citrix
  • The above link includes instructions for obtaining a certificate in Internet Explorer on the Citrix server.
    A certificate in Internet Explorer on each Citrix server is needed for Skillsoft access.
  • Note that using Citrix may not be readily intuitive. Contact the IS&T Help Desk for assistance.

Web-based trainings may require additional browser plug-ins

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

February 11, 2017

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